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Post by vx on Oct 20, 2017 18:43:01 GMT -5
Yes, it's been inconsistent all week.
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Post by Deleted on Oct 20, 2017 18:55:05 GMT -5
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Post by Pariah on Oct 20, 2017 19:25:12 GMT -5
The past two weeks have been utterly ridiculous... With the site being down for several hours almost every day... Can anyone shed some light onto what's going on?
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Post by Deleted on Oct 20, 2017 20:22:40 GMT -5
The past two weeks have been utterly ridiculous... With the site being down for several hours almost every day... Can anyone shed some light onto what's going on? I second this...... |
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Post by Guardian on Oct 21, 2017 7:49:16 GMT -5
The Online team is aware of this issue. It is related to the back-end server (not the Online product itself). The problem is sporadic and difficult to isolate. We thought that we had found a resolution, but last night's outage obviously proves otherwise. Please understand that we are working on the issue (and several others) and are hoping to come to a solution to the problem soon.
We are obviously disappointed that the fix we attempted was not successful. We apologize to everyone who has been inconvenienced by this and promise to keep working until we "get it right" for our loyal customers.
In the meantime, the outages do not appear to be effecting iOS devices. Promoters who have iPads and iPhones should still be able to login to the site, even when it is otherwise inaccessible from PCs and other devices. This is obviously not a "fix", but we wanted to make people aware so that they have this workaround available to them if it happens again.
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Post by vx on Oct 23, 2017 17:50:20 GMT -5
Been working beautifully the last few days.
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Post by TTX on Oct 23, 2017 18:32:10 GMT -5
had a brief hiccup this morning but a quick reloading of the page and it was back.
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Post by Count Necros on Oct 28, 2017 16:47:01 GMT -5
I have not been able to log on to online for a week now. I have tried different browsers and even different computers and nothing. Anybody else having issues? Is it all from the same network? Any chance that you had a firewall or other security update last weekend? It is possible that there was an update, I can't immediately remember. It is frustrating to be paying for the pdf of Promoter Prime and I (still) can't access it, but admittedly I am not a computer person by any means. Is there something you recommend? Thanks in advance |
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Post by Mike M on Oct 28, 2017 20:58:30 GMT -5
Do you have a smartphone? I would try using that to see if the issue is specific to your computer or to your network in general.
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Post by Count Necros on Oct 30, 2017 18:19:38 GMT -5
Tried my phone and nothing, even tried my phone while I was at work and still nothing unfortunately.
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